Secretary - Physical Therapy - Part Time Days

Torrance Memorial Medical Center•Torrance, CA

About The Position

Under general supervision, the Secretary performs secretarial, billing, and general office functions for the Department of Rehabilitation Services. The position provides reception and patient scheduling for multiple disciplines and professionals, supports department records and schedules, processes payments and billing-related information, and assists with insurance verification and authorization. The position is part time and works days.

Requirements

Typing speed of 35 words per minute.

Responsibilities

Perform general secretarial work for the department as assigned.
Answer and handle a heavy volume of incoming calls.
Provide excellent customer service.
Schedule patients for all disciplines and programs in the Department of Rehabilitation Services.
Greet patients and ensure they are taken care of in a timely manner.
Create patient appointment schedules and register patients.
Manage meeting, therapist, and front office staff schedules.
Maintain records and departmental files; sort and distribute mail and other documents; and process patient charts for transfer to medical records.
Check voice mail throughout the day according to department policy and procedure.
Make photocopies as required.
Order and maintain office supplies as required.
Prepare and maintain departmental statistical information as required.
Process credit card payments and payments received from patients.
Resolve patient service issues.
Proof billing and computer data as required.
Request insurance authorization for treatment, procedures, and/or consultations.
Verify insurance eligibility, benefits, and coverage.
Evaluate the work environment and make positive suggestions for change.
Scan patient documents into the EMR as needed.
Monitor incoming referrals via the fax machine.
Seek a supervisor’s assistance as appropriate.