Secretary

AHG MASTER • Sumner, WA

11d • $18 - $20 • Onsite

About The Position

The Secretary/Receptionist serves as the first point of contact for patients, families, and visitors at a rehabilitation facility. The role maintains a welcoming and professional reception environment while providing administrative and operational support. Duties include handling visitor and phone inquiries, coordinating appointments and activities, maintaining confidential patient records, processing mail, performing clerical work, preparing reports, and assisting facility leadership and departments. The position also collects and tracks payments and coordinates approved tobacco purchases in accordance with facility policies.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general office equipment.
• Ability to handle sensitive information with discretion and professionalism.
• Empathetic, patient-oriented attitude toward residents and their families.
• Maintain current CPR certification; certification is provided onsite if needed.
• Regular attendance and punctuality; employees are expected to arrive on time for scheduled shifts and notify their supervisor in advance if unable to do so.

Nice To Haves

• Previous receptionist, secretary, administrative assistant, or customer service experience.
• Additional education or certification in office administration.
• Knowledge of HIPAA regulations.
• Knowledge of medical terminology and healthcare practices.
• Familiarity with electronic medical records (EMR) systems.
• Bilingual abilities.

Responsibilities

• Greet patients, families, and visitors courteously and direct them to appropriate departments, staff members, or resident rooms.
• Answer, screen, and route incoming phone calls; provide information about facility services, policies, and procedures; and assist guests with inquiries and concerns.
• Schedule and coordinate appointments, meetings, and other facility-related activities.
• Maintain and update patient records while following confidentiality and HIPAA requirements.
• Process incoming and outgoing mail, packages, and deliveries.
• Perform filing, copying, scanning, data entry, and document-management duties.
• Maintain office and reception supplies and keep the reception area clean, organized, and professional in appearance.
• Prepare, compile, and distribute daily, weekly, and monthly reports as assigned.
• Assist facility leadership and department managers with administrative projects and documentation.
• Collect payments, issue receipts as appropriate, maintain payment records, submit documentation, and assist with payment reconciliation and tracking.
• Coordinate and document approved tobacco purchases and maintain accurate records of requests, purchases, and distribution in accordance with facility guidelines.
• Support clinical and administrative departments with operational and clerical needs.
• Assist with special projects, audits, and facility initiatives as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED