Secretary II-TH6 OR-Day Shift (35 Hours)

NYU Langone Health • New York, NY

7d

About The Position

NYU Langone Health is hiring a Secretary II to provide basic front-desk support for clinical intake operations. The position may also assist less senior staff with intake-related duties. Responsibilities include maintaining files and supplies; processing, sorting, distributing, faxing, and filing documents; preparing routine correspondence and other materials; recording workload statistics; and assisting with projects and reports. The role also schedules routine appointments and follow-ups that do not require pre-authorization, prepares daily schedules, and refers pre-authorization inquiries to the Medical Secretary.

The Secretary II provides reception support, including greeting patients and screening and directing calls. The position handles patient check-in and check-out, collects and verifies demographic and insurance information, obtains required patient signatures, scans documents into the intake system, and monitors the intake work queue. Questions and issues involving financial matters or insurance coverage are referred to the Business Office Associate or more senior staff, as appropriate. The role requires professional, cooperative relationships with clinical and administrative staff, clear and accurate routine typing, and maintaining confidentiality.

This is a day-shift position for 35 hours. The listed annual salary is $63,340.15. NYU Langone Health describes a comprehensive benefits and wellness package that includes financial security benefits, a time-off program, employee resource groups, and an employee wellness program.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Computer literacy.
• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Maintain organized, up-to-date files and complete filing according to departmental procedures.
• Sort, distribute, log, process, and fax documents and forms; obtain signatures, forward documents to the correct destinations, and retain copies as needed.
• Maintain supplies and workspace cleanliness, restock supplies, and notify the supervisor of shortages.
• Perform other related duties as needed by providers and supervisors.
• Assist, guide, or train less senior staff with intake-related duties as needed.
• Prepare routine memoranda, letters, labels, manuscripts, correspondence, and other documents; review work for accuracy and completeness.
• Maintain routine calendars and assist with basic conference preparation and related duties as needed.
• Record workload statistics and other departmental data at intervals designated by the supervisor.
• Assist with special projects, reports, and activities; verify information and submit neat, accurate work to the supervisor.
• Schedule routine appointments and follow-ups for visits and procedures that do not require or have already received pre-authorization; prepare the daily schedule and refer pre-authorization inquiries to the Medical Secretary.
• Provide reception assistance by greeting patients, answering calls, taking messages, and directing requests to the appropriate person or area.
• Complete patient check-in and check-out; collect demographic and insurance information, electronically verify insurance eligibility, take patient photographs, and ask patients to use Patient Secure.
• On subsequent visits, ask patients to verify demographic information and make necessary edits.
• Collect patient-related documents and signatures, including HIPAA, MSPQ, and ABN forms; follow up to obtain missing information or refer to more senior staff.
• Scan necessary documents, such as insurance cards and lab requisitions, into the intake system.
• Monitor the intake work queue to support timely completion of intake.
• Refer insurance coverage and financial matters to the Business Office Associate based on established criteria.
• Maintain cooperative and professional relationships with physicians, nurses, office staff, and clinical staff.
• Type routine forms, letters, and envelopes neatly and accurately, and write clearly and legibly.
• Answer patient questions to support understanding and satisfaction, or refer questions to more senior staff.
• Maintain confidentiality of privileged information.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED