Secretary II-ACC 21 PACU-Day Shift (35 Hours)

NYU Langone Health • New York, NY

7d

About The Position

NYU Langone Health is hiring a Secretary II to provide basic front-desk support for clinical intake operations. The role may also assist or guide less senior staff with intake duties. The successful candidate supports patient check-in and check-out, gathers and verifies patient and insurance information, helps complete intake documentation, scans documents into the intake system, and monitors the intake work queue. The position also provides reception, clerical, scheduling, filing, correspondence, data-recording, and general administrative support to providers and supervisors.

The Secretary II maintains professional and cooperative relationships with patients, physicians, nurses, and office and clinical staff. They answer patient questions or refer them to more senior staff, refer financial and insurance matters to the Business Office Associate, and maintain confidentiality. This is a 35-hour day-shift position. The stated annual salary range is $60,903.99–$60,903.99.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Computer literacy.
• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Maintain, organize, retrieve, and file departmental records; sort and distribute documents and forms; log and process incoming and outgoing materials; obtain required signatures; retain file copies; and fax documents according to procedures.
• Maintain supplies and cleanliness of the work area, restock supplies, and notify the supervisor about shortages.
• Perform other related duties as needed by providers and supervisors.
• Assist, guide, or train less senior staff in intake-related duties when needed.
• Prepare routine memoranda, letters, labels, manuscripts, correspondence, and other documents; review work for accuracy and completeness; maintain routine calendars and assist with conference preparation as needed.
• Maintain workload statistics and other departmental data, recording them at required intervals and preparing information according to supervisor instructions.
• Assist with special projects, reports, and activities; ensure information is accurate and complete, raise problems or questions with supervisors, and submit neat, well-written data.
• Schedule routine appointments and follow-ups for visits and procedures that do not require or have already received pre-authorization; prepare daily schedules and refer pre-authorization or certification inquiries to the Medical Secretary.
• Provide reception support by greeting patients, answering and screening calls, taking messages, and directing requests to the appropriate person or area.
• Complete patient check-in and check-out; gather demographic and other intake information; obtain insurance information, verify eligibility electronically, take patient photographs, and ask patients to use Patient Secure.
• Verify and update demographic information at subsequent visits; collect patient-related documents and signatures, including HIPAA, MSPQ, and ABN forms; follow up with patients, representatives, and physician offices to obtain missing information or refer the matter to more senior staff.
• Scan required documents, such as insurance cards and lab requisitions, into the intake system.
• Monitor the intake work queue to support timely completion of intake.
• Refer patients with insurance coverage or financial questions and concerns to the Business Office Associate according to established criteria.
• Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Type routine forms, letters, envelopes, and other material neatly and accurately, and write materials clearly and legibly.
• Answer patient questions to support understanding and satisfaction, or refer questions to more senior staff; maintain confidentiality.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED