Secretary II-ACC 21 PACU-Day Shift (35 Hours)

NYU Langone Health • New York, NY

1h

About The Position

NYU Langone Health is hiring a Secretary II to provide basic front-desk support for clinical intake operations and, as needed, assist less senior staff with intake duties. The role supports patient check-in and check-out, routine appointment scheduling, document processing, reception, and other administrative work for the clinical area. The successful candidate maintains confidentiality and cooperative, professional relationships with physicians, nurses, and office and clinical staff.

Responsibilities include maintaining and organizing files; sorting, distributing, logging, faxing, and processing documents; keeping supplies stocked; preparing routine correspondence and reports; maintaining workload statistics; and assisting with special projects. The secretary greets patients, answers and routes calls, gathers and verifies patient demographic and insurance information, obtains signatures on patient documents, scans records into the intake system, and monitors the intake work queue. Questions or matters requiring greater authority, including insurance and financial concerns, are referred to appropriate senior staff or the Business Office Associate.

This is a day-shift position scheduled for 35 hours. The listed annual salary range is $63,340.15–$63,340.15. Actual salary may depend on experience, specialty, education, and hospital need; the stated range excludes bonuses, incentive or differential pay, and other compensation or benefits.

Requirements

• High school diploma.
• Three years of relevant medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Computer literacy background preferred.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Maintain, organize, and update files; complete filing according to departmental procedures.
• Sort, distribute, log, process, and fax documents and forms; obtain required signatures and route materials to the appropriate destination.
• Maintain supplies and cleanliness of the work area and notify a supervisor of shortages.
• Perform other duties as requested by providers and supervisors.
• Assist with, guide, or train less senior staff in intake-related duties as needed.
• Prepare routine memoranda, letters, labels, manuscripts, correspondence, and other documents; review work for accuracy and completeness.
• Maintain routine calendars and assist with basic conference preparation as needed.
• Maintain workload statistics and departmental records at intervals designated by a supervisor.
• Assist with special projects, reports, and activities; ensure information is complete and accurate and report problems or questions to a supervisor.
• Schedule routine appointments and follow-ups for visits and procedures that do not require or have already received pre-authorization; prepare the daily schedule and refer pre-authorization inquiries to the Medical Secretary.
• Provide reception support by greeting patients, answering calls, taking messages, and directing inquiries to the appropriate person or area.
• Check patients in and out; gather demographic information and materials; obtain insurance information, electronically verify eligibility, take patient photographs, and ask patients to use Patient Secure.
• Confirm and update demographic information at subsequent visits and obtain patient signatures on documents such as HIPAA, MSPQ, and ABN forms.
• Follow up with patients, representatives, and physician offices to obtain missing intake information, or refer the matter to more senior staff.
• Scan required documents, such as insurance cards and lab requisitions, into the intake system.
• Monitor the intake work queue to support timely completion of intake.
• Refer insurance coverage and financial matters to the Business Office Associate according to established criteria.
• Type routine forms, letters, and envelopes accurately and neatly, and write materials clearly and legibly.
• Answer patient questions or refer them to more senior staff, while maintaining confidentiality.

Benefits

• Comprehensive benefits and wellness package.
• Generous time-off program.
• Financial security benefits.
• Employee resource groups for peer support.
• Employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED