About The Position
Seasonal, part-time team members work from November through mid-January and may be assigned to the Box Office, Concession Stand, or as an Usher based on theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service while representing Regal in a manner consistent with its mission and policies. Team members are expected to attend work regularly and consistently, respond to emergency situations when called upon, perform general cleaning duties, and follow the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, complying with food safety laws and break requirements, and maintaining applicable alcohol certifications and training. Usher duties include collecting and checking tickets, directing and assisting guests, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and safety, reporting unusual situations, performing auxiliary concession sales, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Successful candidates must perform the essential duties satisfactorily. The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Where alcohol sales or service are assigned, the employee must meet the applicable legal age requirement, complete legally required training and certification, and complete Regal Responsible Beverage Server training. The position also requires effective public speaking, listening and communication; accurate calculations and error correction; problem-solving and sound judgment under pressure; and the ability to set goals, manage time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
- Possess good public speaking and listening skills and communicate clearly and directly.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant information, consider alternatives, and reach evidence-based conclusions.
- Take initiative and perform under pressure or opposition.
- Communicate effectively with customers, coworkers, and management; establish goals, manage time, and set priorities.
- If assigned alcohol sales or service, meet the legal age requirement, complete legally required state or local training and certification, and complete Regal Responsible Beverage Server training.
- Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
- Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
- Provide exceptional guest service and represent Regal consistently with its mission and policies.
- Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
- Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
- Promote premium viewing experiences and the Regal Crown Club program; ensure ticket sales follow the MPAA rating system and company policy; respond to guest calls and questions.
- Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
- Promote the Regal Crown Club, perform suggestive selling, and operate, prepare, and clean concession equipment.
- Comply with food safety laws and applicable break and meal-period laws; maintain required alcohol certification and training when applicable.
- Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating.
- Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
- Report problems, discrepancies, and unusual situations to management; perform auditorium concession sales as directed.
- Clean auditoriums, restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment; assist with assigned opening and closing duties.
Benefits
- Free movie passes at any Regal location
- Discounted concessions at any Regal location
- Eligibility to participate in the 401(k) plan with company match after reaching age 21 and completing six months of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
