Floor Staff Seasonal November-January

Regal Theatres•Aiken, SC

7d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Depending on theatre needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, ensure tickets are sold according to the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must comply with food safety laws and applicable laws concerning breaks and meal periods. Where applicable, required alcohol certifications and training must be current. Employees assigned to sell or serve alcohol must be of the legal age under applicable state or local law and complete the required training. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, film and content theft, and safety; report problems and unusual situations to management; perform auxiliary in-auditorium concession sales as directed; clean auditoriums after scheduled shows and maintain the cleanliness of restrooms, lobbies, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

Complete each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Have good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Meet the stated vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and Concession POS systems and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club, and use suggestive selling.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
Prepare, operate, and clean concession equipment and comply with applicable food safety laws and break and meal-period requirements.
Maintain required alcohol certification and training where applicable, and meet legal age requirements when assigned to sell or serve alcohol.
Tear and collect ticket stubs, direct patrons, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Conduct auditorium inspections for picture and sound quality, film and content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.
Read and understand training materials, including materials on sexual harassment and discrimination.