Floor Staff Seasonal November-January

Regal•Aiken, SC

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; selling premium viewing experiences; promoting Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break or meal-period laws; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must also read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons; inspecting backpacks and packages when applicable; managing crowds and assisting guests with seating; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems and unusual situations to management; conducting auxiliary concession sales as directed; cleaning auditoriums, restrooms, lobby areas, hallways, and other areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must possess good public speaking, listening, communication, math, reasoning, and prioritization skills. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the POS system and handle cash drawers, cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory accurately, as applicable.
Sell premium viewing experiences and promote the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with applicable food safety and break or meal-period laws.
Maintain required alcohol certifications and training when applicable, and meet legal age requirements when assigned to sell or serve alcohol.
Tear and collect tickets, direct patrons to auditoriums, inspect bags or packages when applicable, manage crowd control, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform auxiliary concession sales as directed by management.
Clean auditoriums, restrooms, lobby areas, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties.
Read and understand required training materials, including materials covering sexual harassment and discrimination.