Seasonal Support - Garden City, NY

Bucherer USA•Garden City, NY

6d•Onsite

About The Position

Seasonal Support assists the sales and management team in creating an outstanding client experience and supporting salesfloor, operations, and back-of-house functions. The role helps create a positive, inviting, and fun environment for clients through an enthusiastic attitude, appealing displays, and a clean, well-lit store with an appropriate selection of watches. The position focuses on enhancing the client experience and assisting throughout the selling process. The role welcomes and assists clients, learns their needs and available inventory, creates enthusiasm for products, and partners with Sales Professionals and management as needed. It also supports hospitality initiatives, store operations, client follow-up, trainings, and the store’s cleanliness and security. Hours may be full-time or part-time, and the schedule is flexible throughout the week, including nights and weekends.

Requirements

Passion for providing an excellent customer experience.
Ability to work a flexible schedule throughout the week, including nights and weekends.
Polished and professional appearance with a positive attitude.
At least 1 year of retail, hospitality, or customer service experience.
Expert communication skills.
Willingness to work hands-on with the team to fulfill operational and organizational needs.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
Bilingual language proficiency is a plus.

Responsibilities

Create a positive, inviting, and fun environment for clients; demonstrate enthusiasm and a passion for watches.
Greet clients, welcome returning clients, listen to their needs, and direct them accordingly.
Understand available inventory at the store and, when needed, at other Tourneau stores.
Create excitement about products and build client trust.
Partner and communicate with Sales Professionals as needed to make a sale.
Partner with management to handle client issues and create a positive experience.
Support hospitality initiatives, including offering and preparing beverages and chocolate and offering clients a seat.
Assist across store departments as assigned.
Understand the store’s daily sales objective and how it relates to weekly and monthly targets.
Assist with client follow-up, including cards, merchandise updates, and invitations to special events.
Attend required trainings during the seasonal period and incorporate constructive feedback from managers.
Develop comfort speaking about brands and products.
Follow store security procedures, respect colleagues, dress professionally, and help keep the store clean and attractive.
Be punctual and help set up or close the store depending on the shift.
Work hands-on with the team to meet operational and organizational needs.