GC Retail Seasonal Support Store 121

Guitar Center • Rancho Cucamonga, CA

4d • Onsite

About The Position

Guitar Center’s Seasonal Support serves as the face of the store, greeting customers, understanding their needs, recommending suitable products, and helping close sales. The role supports Guitar Center’s mission to nurture musicians and help people experience the joy of creating music, while contributing to an inclusive, customer-first environment.

Successful candidates provide excellent customer experiences, take initiative, communicate respectfully and clearly, and develop product and sales knowledge through Guitar Center’s certification and learning programs. The position also involves helping keep the store ready for business, maintaining displays, and building customer relationships for future service needs.

Requirements

• Willingness to work nights, weekends, and holidays.
• Strong orientation toward providing excellent customer service.
• High attention to detail.
• Ability to communicate clearly, positively, and courteously with diverse individuals and stakeholders.
• Ability to learn quickly, take initiative, and develop product, store operations, sales, and leadership knowledge.
• Ability to work through Guitar Center’s certification program to gain a foundational understanding of products and sales techniques.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, including guitars, drums, and technology products.

Responsibilities

• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Continue learning through onboarding, certification, and continuing education.
• Assist with tasks needed to ensure the store is ready to conduct business and serve customers.
• Monitor inventory levels and replenish displays as needed.
• Build customer relationships to fulfill future service needs.
• Handle customer service issues as needed.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee-musicians to take time off to perform on tour and return to their job afterward.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed