GC Retail Seasonal Support Store 739
About The Position
Guitar Center’s Seasonal Support serves as a customer-facing representative in the store, greeting customers, understanding their needs, recommending appropriate products, and supporting sales. The role focuses on customer service, product and service knowledge, sales targets for services, and building relationships to address customers’ future service needs. The Seasonal Support also helps keep the store ready for business by assisting with operational tasks and replenishing displays. Continued learning is provided through onboarding, certification, and ongoing education.
Requirements
- Willingness to work nights, weekends, and holidays.
- Strong orientation toward providing excellent customer service.
- High attention to detail.
- Ability to communicate clearly, positively, and courteously with diverse people through written and verbal communication.
- Ability to take initiative, learn quickly, and follow through on work activities.
- Ability to work through Guitar Center’s certification program to develop a basic understanding of products and sales techniques.
Nice To Haves
- Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.
Responsibilities
- Greet customers, qualify their needs, recommend appropriate products, and support the sales process.
- Work toward sales targets for services.
- Demonstrate product and service knowledge to customers.
- Assist customers and guide them through the sales process.
- Participate in onboarding, certification, and continuing education.
- Assist with tasks needed to prepare the store for business and serve customers.
- Monitor inventory levels and replenish displays as needed.
- Build customer relationships and identify future service needs.
- Handle customer service issues as needed.
- Perform additional duties as assigned.
Benefits
- Gig leave for employee-musicians to take time off to tour and return to their job.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Mental health support.
- Paid sick time.
- Paid holidays.
- Paid vacation time.
- Employee discount program.
- Tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
