GC Retail Seasonal Support Store 847

Guitar Center • Alexandria, VA

4d • Onsite

About The Position

Guitar Center’s Seasonal Support serves as the face of the store, greeting customers, identifying their needs, recommending appropriate products, and working to close sales. The role focuses on providing an excellent customer experience while supporting store operations and helping customers with future service needs. Successful employees are customer-focused, take initiative, communicate effectively with diverse stakeholders, and develop product and sales knowledge through Guitar Center’s certification program.

Requirements

• Willingness to work nights, weekends, and holidays.
• Strong orientation toward providing excellent customer service.
• High attention to detail.
• Ability to connect with customers and provide an excellent customer experience.
• Ability to identify opportunities and issues and follow through on work activities.
• Ability to learn quickly and take positive action independently.
• Ability to communicate clearly, concisely, positively, and courteously in writing and verbally with diverse stakeholders.
• Ability to work through Guitar Center’s certification program to gain a base understanding of products and sales techniques.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.

Responsibilities

• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Continue learning through onboarding, certification, and continuing education.
• Assist with tasks that prepare the store to conduct business and serve customers.
• Monitor inventory levels and replenish displays as needed.
• Build customer relationships to fulfill future service needs.
• Handle customer service issues when needed.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed