GC Retail Seasonal Support Store 818

Guitar Center • Brooklyn, NY

11h • Onsite

About The Position

Guitar Center’s Seasonal Support serves as a customer-facing representative in the store. The role involves greeting customers, identifying their needs, recommending suitable products, and working to close sales. Seasonal Support also helps customers with service needs, maintains store readiness and product displays, and builds customer relationships. The position supports Guitar Center’s mission to nurture musicians and help people experience the joy of creating music.

Requirements

• Willingness to work nights, weekends, and holidays.
• Strong orientation toward providing excellent customer service.
• High attention to detail.
• Ability to understand customer service principles and provide an excellent customer experience.
• Ability to identify opportunities and issues and follow through on work activities.
• Ability to learn quickly and take positive action without being asked.
• Ability to communicate clearly, concisely, positively, and courteously with diverse individuals and stakeholders.
• Ability to work through Guitar Center’s certification program to develop a base understanding of products and sales techniques.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and tech products.

Responsibilities

• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Continue learning through onboarding, certification, and continuing education.
• Assist with tasks that ensure the store is ready to conduct business and serve customers.
• Monitor inventory levels and replenish displays as needed.
• Build customer relationships to fulfill future service needs.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to perform or tour and return to their job afterward.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Education Level: No Education Listed