Seasonal Support Lead

Five Below•Knoxville, TN

1d•Onsite

About The Position

The Seasonal Support Lead supports store leadership and daily store operations at Five Below. The role helps ensure associates provide excellent customer service, supports merchandise receiving and placement, and contributes to sales, expense control, merchandising, and store recovery. The position may serve as Manager on Duty and may manage store opening or closing procedures. It also supports associate onboarding and training and performs store maintenance. The role requires a flexible schedule, including day, evening, and weekend work, with possible overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move across the sales floor and to and from the stock room to assist customers and handle merchandise.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee store associates' daily activities and performance.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.