Seasonal Sales Associate - Ontario Mills

POP MART•Ontario, CA

3d•Onsite

About The Position

POP MART is seeking a customer-focused Seasonal Sales Associate to support its Ontario Mills store during the holiday shopping season. The associate serves as a brand ambassador, creates memorable shopping experiences, shares enthusiasm and knowledge about POP MART characters and collectibles, and helps customers find products they enjoy. The role supports daily store operations, sales goals, merchandising, inventory, and a welcoming shopping environment during a busy seasonal period. This is a temporary seasonal position intended to meet increased business needs during the holiday shopping period. Employment is expected to end with the designated seasonal period, though the end date may change based on business needs. Continued employment may be considered based on performance, business needs, and position availability, but is not guaranteed. The position is temporary, seasonal, non-exempt, and eligible for overtime in accordance with applicable law. The fixed hourly rate is $16.90.

Requirements

Must be at least 18 years of age.
Strong customer service skills and a genuine interest in creating positive shopping experiences.
Excellent communication and interpersonal skills, with the ability to engage customers from diverse backgrounds.
Ability to work effectively in a fast-paced, high-energy retail environment.
Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
Ability to learn product information, point-of-sale systems, and retail operating procedures.
Strong organizational skills and attention to detail.
Flexible availability for mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
Ability to perform essential job responsibilities with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
High school diploma or equivalent.
Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
Familiarity with POP MART characters, products, and the collectible toy community.
Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
Bilingual or multilingual communication skills.

Responsibilities

Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
Share product knowledge, character stories, and enthusiasm for POP MART collectible art toys.
Make personalized product recommendations and engage thoughtfully with customers.
Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
Process customer transactions accurately and efficiently using point-of-sale systems.
Keep the store clean, organized, visually appealing, and consistent with POP MART brand standards.
Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
Support inventory accuracy and follow merchandise-handling and loss-prevention procedures.
Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.

Benefits

Competitive hourly compensation.
Comprehensive onboarding and product training.
Collaborative, inclusive, and creative team environment.
Hands-on experience with a fast-growing pop culture and collectible brand.
Opportunities to develop customer service, sales, and retail operations skills.
Potential consideration for permanent employment, based on performance, business needs, and position availability.
Any applicable benefits and paid leave as required by law or Company policy.
Overtime pay eligibility in accordance with applicable federal, state, and local laws.

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