Seasonal Ambassador - Ontario Mills

Lush Handmade Cosmetics•Ontario, CA

About The Position

Seasonal Ambassadors at Lush demonstrate product and brand knowledge and provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves understanding customers’ needs, offering personalized recommendations, sharing product expertise, and helping make a positive impact through Lush products and values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of sales results, and grow contributions to overall store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that attract customers and promote the brand.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, to provide informed recommendations.
Use company resources to improve sales techniques and product knowledge, support team development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.