Seasonal Sales Associate - Fleming Island

Five Below•Fleming Island, FL

6d•Onsite

About The Position

The Seasonal Sales Associate helps customers have a positive shopping experience by providing prompt, knowledgeable service, promoting products and store activities, and supporting sales and store operations. The role works collaboratively with the team to meet store and company goals and communicates customer feedback and operational needs to management. The position involves frequent customer interaction and use of store technology, movement of merchandise weighing up to 25 pounds, stocking items at heights of 5–10 feet, and frequent ladder use. Associates must be able to work a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required. The role also requires remaining upright and stationary for 80% of the time.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule.
Be comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Communicate effectively and engage with customers.
Handle customer interactions and potential issues courteously and professionally.
Use basic information-gathering skills to solve problems.
Learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Work a schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns using product knowledge and offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about restocking needs, service requirements, and customer feedback in a timely manner.
Collaborate with the team to support store and company objectives and contribute to a positive work environment.