Seasonal Sales Associate - Fleming Island

Five Below•Fleming Island, FL

About The Position

The Seasonal Sales Associate helps create a fun, engaging shopping experience by greeting customers, identifying their needs, sharing product knowledge, recommending merchandise, and promoting store events and offers. The role also involves addressing customer concerns, communicating restocking and service needs to management, and working with the team to support store goals. The associate uses cash registers and other technology, moves and stocks merchandise, retrieves items from the stock room, and assists customers across the sales floor. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The role is seasonal and pays a starting rate of $15.00 per hour.

Requirements

Must be at least 16 years old.
Must be available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and concerns courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and to kneel, bend, twist, stoop, and move across the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions using product knowledge, including seeking exchanges in place of returns when possible.
Tell management about merchandise restocking needs, service requirements, and customer feedback in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, and put away merchandise, including accessing stock at height and using ladders.
Follow merchandise-layout, schedule, and standard-operating-procedure instructions.