About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, moving and collaborating with teammates to create a welcoming and inclusive atmosphere for customers. The role supports a quick and easy customer experience and helps keep the store clean and clutter-free. Team members may work in different areas of the store to maintain the sales floor and stockrooms and assist customers. Available work includes sales and customer service tasks as well as stock support and fulfillment. Stock support shifts start at 3:30 a.m.

Requirements

  • Clear and effective communication and strong interpersonal skills.
  • Accountability, initiative, and a high level of ownership.
  • Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work a flexible schedule based on business needs.
  • Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
  • Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Keep the sales floor runway-ready, sized, and filled through re-merchandising and straightening throughout the day.
  • Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems, bag items, and handle bulky or heavy items while providing friendly service.
  • Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
  • Sort and return clothing to maintain a clean, clutter-free customer experience.
  • Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
  • Demonstrate expertise in technologies used in the store environment.
  • Follow operational, merchandise, and asset protection standards.
  • Promote initiatives such as the Nordstrom Rewards program.
  • Receive and unload freight, unpack merchandise, and deliver new merchandise to selling departments.
  • Fulfill customer orders promptly and according to quality standards.
  • Prepare and ship customer orders according to packing and shipping standards.
  • Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
  • Help maintain clean and organized sales floors and stockrooms.
  • Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.

Benefits

  • Medical, vision, and dental insurance options
  • Retirement benefits, including 401(k)
  • Paid time away and PTO accruals
  • Life insurance and disability insurance options
  • Merchandise discount
  • Employee Assistance Program resources
  • Holidays
  • May be eligible for performance-based incentives or bonuses
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