About The Position

The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the represented brand or vendor. As a product expert for the funding vendor, the colleague supports customer readiness by providing a memorable customer experience and keeping the shopping environment neat, clean, and organized. The role involves customer service and sales support, merchandising, floor recovery, fitting-room readiness, event promotion, and coordination with vendors and store managers. The posting describes the position as seasonal and full time.

Requirements

  • No specific educational accomplishments are necessary.
  • Exceptional customer service skills.
  • Strong merchandising skills.
  • Ability to communicate and present information effectively to customers, peers, and all levels of management.
  • Basic math skills, including addition, subtraction, multiplication, and division.
  • Ability to use a calculator.
  • Ability to work independently with minimal supervision.
  • Ability to multitask in a fast-paced environment.
  • Ability to collaborate as a team member.
  • Energetic and positive attitude, with strong communication and interpersonal skills.
  • Vision and creativity.
  • Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
  • Ability to lift at least 30 pounds and perform the listed standing, moving, reaching, stooping, kneeling, crouching, and ladder-climbing tasks.
  • Ability to use computers and other technology as needed to perform job functions.

Responsibilities

  • Make the customer the top priority.
  • Use product knowledge to increase sales by educating and assisting customers with product choices.
  • Help maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
  • Maintain appropriate selling-floor presentations and promote events and merchandise assortments.
  • Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
  • Provide a friendly and helpful customer experience.
  • Execute Macy’s initiatives to drive business and meet or exceed department goals.
  • Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers about sales and event promotions.
  • Follow all safety and security policies and procedures.
  • Complete other customer-facing tasks as needed.
  • Maintain regular and dependable attendance and punctuality.
  • Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

  • Competitive pay
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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