About The Position

The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the represented brand or vendor. As a product expert, the colleague supports customer readiness by providing a memorable customer experience and keeping the shopping environment neat, clean, and organized. The position also involves maintaining merchandise availability and presentation, supporting sales and promotional initiatives, and completing other customer-facing tasks as needed.

Requirements

  • Exceptional customer service skills.
  • Strong merchandising skills.
  • Ability to communicate and present information effectively to customers, peers, and management at all levels.
  • Basic math skills, including addition, subtraction, multiplication, and division.
  • Ability to use a calculator.
  • Ability to work independently with minimal supervision.
  • Ability to multitask in a fast-paced environment.
  • Ability to collaborate as a team member.
  • Energetic and positive attitude, with strong communication and interpersonal skills.
  • Vision and creativity.
  • Flexible scheduling and availability to work retail hours, potentially including days, evenings, weekends, and holidays.
  • No specific educational accomplishments are necessary.

Responsibilities

  • Make the customer the top priority.
  • Use product knowledge to increase sales by educating and assisting customers with product choices.
  • Help maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
  • Maintain appropriate selling-floor presentation and promote events and merchandise assortments.
  • Keep fitting rooms customer-ready by clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
  • Provide a friendly and helpful customer experience.
  • Execute Macy’s initiatives to drive business and meet or exceed department goals.
  • Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
  • Follow safety and security policies and procedures.
  • Complete other customer-facing tasks as needed.
  • Maintain regular, dependable attendance and punctuality.
  • Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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