Seasonal Retail Sales Support Specialist - Tailored Clothing - Peerless, Hugo & Brooks, Westfield Valley Fair - Full Time
About The Position
The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the brand or vendor they represent. As a product expert for the funding vendor, the colleague supports customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean, and organized shopping environment. The role involves helping customers choose products, maintaining merchandise availability and presentation, keeping fitting rooms ready, supporting sales goals and promotional events, communicating with vendors and Macy’s managers, and following safety and security procedures. The position also requires dependable attendance, flexibility to work retail hours, and performing other customer-facing tasks as needed.
Requirements
- No specific educational accomplishments are necessary.
- Exceptional customer service skills.
- Strong merchandising skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate as a team member.
- Energetic and positive attitude, with strong communication and interpersonal skills.
- Vision and creativity.
- Flexible scheduling and availability to work retail hours, potentially including day, evening, weekends, and holidays.
- Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to perform close-vision and color-vision tasks, including reaching above eye level.
- Ability to frequently use computers and other technology needed to perform job functions.
Responsibilities
- Make the customer the top priority.
- Use product knowledge to increase sales by educating and assisting customers with product choices.
- Help maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
- Maintain appropriate selling-floor presentation by promoting events and merchandise assortments.
- Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Provide a friendly and helpful customer experience.
- Drive and exceed department goals by executing Macy’s initiatives to drive the business.
- Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers about sales support and event promotions.
- Follow all safety and security policies and procedures.
- Complete other customer-facing tasks as needed.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
