Seasonal Retail Sales Support Specialist - Tailored Clothing - Peerless, Hugo & Brooks, South Coast Plaza - Full Time
About The Position
The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the brand or vendor they represent. As a product expert for the vendor that funds the role, the colleague supports customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean, and organized shopping environment. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The role requires regular, dependable attendance and punctuality. It involves frequent use of computers and other technology, as well as lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The colleague helps foster an environment of acceptance and respect and builds authentic connections with colleagues, customers, and communities.
Requirements
- Exceptional customer service skills.
- Strong merchandising skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate as a member of a team.
- Energetic and positive attitude, with strong communication and interpersonal skills.
- Vision and creativity.
- Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and holidays.
- Ability to lift at least 30 pounds.
- Ability to stand for at least two consecutive hours.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders.
- Ability to reach above eye level and perform tasks requiring close vision and color vision.
- Ability to use computers and other technology frequently.
Responsibilities
- Make the customer the top priority.
- Use product knowledge to increase sales by educating and assisting customers in making the best choice.
- Maintain and recover the selling floor, ensuring all sizes, colors, and styles are available.
- Maintain appropriate selling-floor presentation by promoting events and merchandise assortments.
- Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Provide a friendly and helpful customer experience.
- Drive and exceed department goals by executing Macy’s initiatives to drive business.
- Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
- Follow all safety and security policies and procedures.
- Complete other customer-facing tasks as needed.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
