Seasonal Retail Sales Floor Support - North Point MarketCenter Rack

Nordstrom•Alpharetta, GA

6d•$16 - $17•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. The role helps keep the store clean and clutter-free and may involve working in different store areas to maintain sales floors and stockrooms and assist customers. Available departments include Sales, Customer Service, Stock, and Fulfillment; the preferred role can be discussed during the interview. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining organized sales floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, markdowns, and relocating fixtures. The role requires continuous movement and handling merchandise, including lifting items up to 25 pounds regularly and, for Stock and Fulfillment, up to 50 pounds occasionally.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment roles require frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor runway-ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, and provide a friendly checkout experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.