Seasonal Retail Sales Associate, Mall in Columbia

Macy's•Columbia, MD

6d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with relevant products and services on the sales floor or in the fitting room. You build customer trust and loyalty, work toward sales goals, and help maintain a clean, organized, inviting shopping environment. The role is centered on customer service and selling rather than cashiering alone. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they engage customers in friendly, personal conversations; merchandise new receipts; process damages, testers, and selected vendor returns; update signs and pricing; and support merchandise moves. They share loyalty program benefits, help customers complete their visits, and collaborate with colleagues to deliver individual and store results. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personalized shopping interactions.
Understand customer needs and provide product and service recommendations.
Work toward daily sales goals and support individual and store results.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, inviting, and ready for customers.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise returns to vendors.
Update signs and pricing.
Share loyalty program benefits and help customers complete their shopping experience.
Collaborate with teammates and contribute to an inclusive, supportive work environment.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice