Seasonal Retail Sales Associate, Southland Mall - CA

Macy's•Hayward, CA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. You help customers on the sales floor and in fitting rooms, use product knowledge and personal engagement to build trust and loyalty, and work toward sales goals. You also help maintain a clean, organized, and inviting shopping environment. Seasonal colleagues are typically scheduled to work 10–20 hours per week, depending on business needs and colleague availability. The role includes preparing the sales floor, learning about new arrivals, top-selling items, trends, and promotions, and engaging customers throughout the day. You maintain a shoppable space by merchandising new receipts, processing damages, testers, and selected merchandise returns to vendors, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits and provide customers with a warm, helpful conclusion to their visit. Colleagues support one another through honesty, care, and collaboration, and continually learn and work toward individual and store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personalized conversations that build customer relationships.
Understand customers’ needs and provide product and service recommendations.
Work toward daily sales goals and use effective selling behaviors to drive results.
Prepare and maintain a clean, organized, inviting, and shoppable sales floor.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share the benefits of the Loyalty program and help customers complete their shopping experience.
Support teammates through honesty, care, and collaboration.
Learn from colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.