Seasonal Retail Sales Associate, Concord Mall

Macy's•Wilmington, DE

10d•$15 - $20•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout holiday shopping experiences. You understand customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. You also help keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they build customer relationships through friendly conversations; merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere farewell. Colleagues support one another through honesty, care, and collaboration, and strive to improve, learn, and achieve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities and work independently as well as with a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create welcoming holiday shopping experiences through customer engagement and genuine hospitality.
Understand customer needs and provide personalized product and service recommendations.
Work toward sales goals using customer engagement and selling behaviors.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Maintain friendly, personal conversations that build customer relationships.
Keep the sales floor clean, organized, and shoppable.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share loyalty program benefits and ensure customers have what they need.
Provide a sincere customer farewell, including walking packages around and using customers’ names when appropriate.
Collaborate with teammates and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Competitive pay