Seasonal Retail Sales Associate, Concord Mall

Macy's • Wilmington, NC

10d • Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and smart selling behaviors to achieve sales goals, and help build customer trust and loyalty. You also help keep the shopping space clean, organized, and inviting.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling products, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they maintain a shoppable space by merchandising new receipts, processing damages, testers, and selected merchandise for vendor returns, updating signs and pricing, and supporting merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Seasonal colleagues are typically scheduled to work 10–20 hours per week, depending on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.

Responsibilities

• Provide warm, personalized customer service and product recommendations on the sales floor and in fitting rooms.
• Engage customers and use smart selling behaviors to meet daily sales goals and build customer loyalty.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Help keep the sales floor clean, organized, and prepared for customers.
• Merchandise new receipts; process damages, testers, and selected merchandise for vendor returns; update signs and pricing; and support merchandise moves.
• Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of their visit.
• Collaborate with teammates and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed