Seasonal Retail Sales Associate, Broadcasting Square

Macy's•Wyomissing, PA

2d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create positive holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services on the sales floor or in the fitting room. You work toward sales goals through customer engagement and effective selling behaviors, helping build trust and customer loyalty. The role also includes keeping the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals and popular items, and stay informed about trends and promotions. During the day, they welcome customers, build friendly relationships, maintain merchandise and displays, process damages and vendor returns, update signs and pricing, and assist with merchandise moves. They share loyalty-program benefits and provide a courteous, personalized close to each customer interaction. Colleagues support one another, collaborate to serve customers and communities, and work to improve their individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability. The position involves frequent customer and coworker interaction, use of electronic devices and register equipment, and physical activity including standing, moving, reaching, and lifting.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide genuine hospitality and personalized product and service recommendations based on customers’ needs.
Engage customers and use effective selling behaviors to meet daily sales goals and build customer loyalty.
Prepare and maintain a clean, organized, inviting, and shoppable sales floor.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts and process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and support merchandise moves as needed.
Share loyalty-program benefits and provide a courteous, personalized conclusion to customer interactions.
Collaborate with colleagues to serve customers and communities and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice