Seasonal Beauty Advisor, Broadcasting Square

Macy's•Wyomissing, PA

1d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build confidence and drive sales by offering expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service. You help maintain a clean, organized, and shoppable sales floor, stay informed about goals, products, trends, and promotions, and contribute to sales goals and store results through hospitality, collaboration, and ongoing improvement.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to deliver personalized beauty experiences by building customer relationships, uncovering needs, demonstrating product application, and educating customers about beauty products.
Ability to drive sales and client loyalty, maintain an organized and shoppable space, use clienteling tools, participate in sales events, and stay current through training and vendor education.
Ability to meet and surpass daily sales goals through exceptional service.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools effectively.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Offer beauty advice, product demonstrations, makeup application, and skincare recommendations tailored to customer needs.
Build and manage customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service.
Educate customers about beauty products, their benefits, and how to use them; stay current on trends, new arrivals, and product launches.
Meet and exceed daily sales goals by delivering exceptional service and participating in sales events.
Acquire new customers by opening credit accounts and communicating loyalty program benefits.
Use clienteling tools to promote offers and product launches, and use point-of-sale technology and digital tools to complete transactions.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, promotions, new arrivals, and top-selling items to prepare for customer engagement.
Collaborate with colleagues and support one another to serve customers and communities.
Maintain regular, dependable attendance and punctuality, with availability for days, evenings, weekends, and holidays.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice