Seasonal Beauty Advisor, Broadcasting Square

Macy's•Wyomissing, PA

9h•$15 - $22

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences. You offer product advice, demonstrations and tailored consultations, which may include makeup application and skincare recommendations. You use product knowledge and awareness of trends to introduce customers to products and innovations suited to their needs and style. You build lasting client relationships through proactive follow-up, virtual outreach and personalized service, with the goal of exceeding customer expectations and achieving sales goals. The role combines hospitality, product knowledge and a passion for beauty to help customers feel confident and cared for. Colleagues prepare the sales floor, review goals and learn about new products, best sellers, trends and promotions. They engage customers, maintain an organized and shoppable counter and sales floor, refresh signage and pricing, support merchandise moves, promote loyalty benefits and collaborate with teammates to improve customer and store results. Schedules include weekend shifts. Availability requirements include days, evenings, weekends and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours; hours depend on business needs and colleague availability. The posting does not specify whether this particular seasonal role is full-time or part-time.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet the listed physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Close vision, color vision, depth perception and focus adjustment.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application and explaining product benefits and use.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
Grow and manage a loyal client base through follow-up, virtual outreach and personalized service.
Achieve daily sales goals and drive sales and client loyalty through service, clienteling tools, sales events and knowledge of offers and product launches.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions and product knowledge through training and vendor education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Provide friendly, attentive customer service, help ensure customers have what they need and thank them for their visit.
Collaborate with colleagues and support a positive, honest and caring team environment.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice