Seasonal Retail Engagement Specialist

2020 Companies•Birmingham, AL

7d•Onsite

About The Position

2020 Companies is hiring a temporary, seasonal Retail Engagement Specialist for a 90-day assignment from the date of hire. The role is field-based and involves traveling throughout an assigned territory to visit retail locations, build relationships with merchants, and increase awareness of a client’s financial services and program benefits. The specialist provides merchant education and on-site support, maintains point-of-sale materials and in-store branding, documents visits, and manages a daily route of approximately 22–30 locations. The schedule is Monday through Friday. The specialist works independently in the field while coordinating with leadership, training teams, and Retail Operations to meet territory goals and coverage expectations. Performance is assessed through visit and in-store time goals, advance scheduling, completion of assigned in-store activities, merchant relationship development, and timely, accurate reporting. The position pays $21 per hour, with a 10% monthly bonus opportunity. It requires a personal vehicle, valid driver’s license, proof of insurance, and successful completion of an MVR screening.

Requirements

High school diploma or equivalent experience.
At least six months of prior sales, promotion, retail, or marketing experience.
Demonstrated knowledge of products and services.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Strong customer-service orientation, professional conduct, and impeccable integrity.
Ability to work independently in a field-based environment and manage an organized daily route.
Ability to multitask in a fast-paced, team environment.
Ability to maintain customer confidentiality.
Reliable transportation within the assigned territory; a personal vehicle, valid driver’s license, proof of insurance, and successful MVR screening are required.
Ability to lift and carry up to 15 pounds.

Nice To Haves

Prior retail, sales, field marketing, or other customer-facing experience is a plus.

Responsibilities

Partner with the client to train and advocate for client products at retail locations.
Drive merchant awareness within the assigned territory and introduce merchants to the client’s financial services and program benefits.
Build and maintain professional, relationship-focused interactions with merchants and fellow employees.
Provide on-site support, answer merchant questions, address concerns, and advise merchants about products.
Attempt to place point-of-purchase signage and maintain point-of-sale materials and in-store branding.
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
Travel to major markets and events for product launches and assist with launch-related activities as needed.
Visit multiple store locations daily and weekly, meeting or exceeding quarterly visit goals and weekly in-store time goals.
Schedule store visits two or more weeks in advance and execute assigned activities during each visit.
Accurately document visits, track activity using mobile tools and reporting systems, and communicate activity to Retail Operations.
Submit feedback reports in a timely manner.
Manage a mix of driving, in-store engagement, and administrative follow-up while working independently toward territory goals.