Seasonal Retail Commission Sales Associate - Fine Jewelry, Baybrook

Macy's•Friendswood, TX

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program while working toward sales goals. The role also supports loyalty and warranty programs, inventory and fulfillment activities, special events, merchandise security, accuracy, and presentation. You collaborate with teammates to achieve department sales goals and operational excellence. Colleagues prepare the sales floor, review goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with personalized service. They maintain an organized, shoppable space through stock processing, presentation, storage, replenishment, signage, pricing, and merchandise moves. They promote loyalty benefits, help customers complete their purchases, and support one another in delivering customer and store results. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the essential physical requirements, including standing, lifting, moving, reaching, and using computers and other technology.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and the clientele program.
Use knowledge of fine jewelry, precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology, digital shopping tools, and clienteling tools to support transactions, promote offers and product launches, and enhance the shopping experience.
Support inventory, fulfillment, stock processing, storage, replenishment, merchandise moves, and accurate stock presentation.
Maintain an organized, clean, secure, and shoppable sales space, including merchandise presentation, signage, pricing, and asset protection compliance.
Participate in vendor training, vendor education, sales events, and special events; stay informed about new arrivals, top-selling items, trends, and promotions.
Collaborate with teammates to support customers, achieve sales goals, and uphold operational excellence.
Maintain regular, dependable attendance and punctuality, with availability for days, evenings, weekends, and holidays.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice