Seasonal Retail Commission Sales Associate - Fine Jewelry, Baybrook

Macy's•Friendswood, TX

13h•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with teammates to meet sales goals and maintain operational excellence in the Fine Jewelry department. The role includes welcoming and assisting customers, maintaining a clean and organized sales floor, reviewing sales goals and product information, and keeping current with trends and promotions. Colleagues process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They promote loyalty benefits, provide a sincere closing experience, and collaborate to deliver individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and client and protection plan goals.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
Build customer relationships through consultative selling and use of clienteling tools and the clientele program.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and support merchandise moves.
Participate in sales events, special events, vendor training, and ongoing product education.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Collaborate with teammates to achieve sales goals and operational excellence.
Close customer interactions with a sincere thank-you and communicate loyalty benefits.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice