Seasonal Retail Commission Sales Associate - Fine Jewelry, Mall At Prince Georges
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, collaborating with colleagues to achieve department goals and operational excellence. The role involves preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing inventory, and promoting loyalty benefits. You use point-of-sale technology and digital tools, participate in vendor training and events, and support sales, client loyalty, and protection plan goals. The position is seasonal and requires weekend shifts; availability for days, evenings, weekends, and holidays is expected.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, personalized service and product recommendations to Fine Jewelry and Watch Complex customers.
- Use knowledge of precious metals, gemstones, luxury brands, products, trends, and promotions to educate customers and support purchasing decisions.
- Build customer relationships through consultative selling and effective use of clienteling tools and the clientele program.
- Meet and surpass sales goals, including client and protection plan goals.
- Promote loyalty benefits, warranty programs, offers, product launches, and credit accounts.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate pricing and signs, support merchandise moves, and help ensure merchandise security and asset protection compliance.
- Use point-of-sale technology and digital shopping tools to facilitate transactions and enhance the shopping experience.
- Participate in vendor training, ongoing education, and sales events.
- Help prepare and maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to support customers, special events, and operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
