Seasonal Holiday Team Lead - Burlington Mall (MA)

Cherry Hill Programs • Burlington, MA

6h • Onsite

About The Position

As a Shift Lead, you’ll help create excellent experiences on Santa photo sets by supporting the team, welcoming families, assisting with photos, and keeping daily operations running smoothly. You’ll bring warmth, energy, and leadership to every shift while helping create a joyful holiday experience guests will remember for years to come.

The role is seasonal and based at Burlington Mall in Massachusetts. It involves leading and participating in photo operations, providing guest service, operating point-of-sale and photography equipment, and maintaining a safe and clean environment. Photography experience is not required.

Cherry Hill Programs works with retail locations, tourist attractions, and destinations across North America to provide holiday and souvenir experiences for children and families. The company emphasizes safety, diversity, integrity, collaboration, inclusion, and a positive work environment free from discrimination and harassment.

Requirements

• Positive attitude and strong work ethic.
• Ability to work as part of a team and independently.
• Good interpersonal and communication skills.
• Flexibility to work peak retail hours, including evenings, weekends, and holidays.
• Ability to process sales transactions and comfort with cash handling.
• At least 18 years of age.
• Ability to lift and carry equipment weighing up to 50 pounds and stand for prolonged periods.

Nice To Haves

• Previous retail, service-industry, or cashier experience is preferred but not required.

Responsibilities

• Perform opening and closing duties at the assigned venue.
• Lead by example and reinforce policies and procedures established by the Operations Manager or Regional Manager.
• Troubleshoot technical issues and escalate them to IT or Local Management when needed.
• Assist with training and/or recruiting as needed.
• Take photos and provide guests with memorable souvenirs.
• Provide excellent guest service throughout the experience.
• Participate as a team member to help photo operations run smoothly and effectively.
• Engage in a friendly manner with guests, staff, and coworkers.
• Operate the point-of-sale system and photography equipment.
• Maintain a safe and clean working environment.
• Complete other tasks as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunity to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free visit with Santa for friends and family, including 10 photo prints and 10 free holiday cards from Shutterfly.
• A personalized digital message from Santa, powered by Portable North Pole.
• Three free months of access to Pixie Post, the digital greeting card platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed