Seasonal Holiday Retail Manager- Briarwood Mall

Cherry Hill Programs • Ann Arbor, MI

85d

About The Position

Cherry Hill Programs is hiring a Seasonal Holiday Retail Manager to lead the team creating holiday memories for children and families. The manager oversees daily photo operations, sales, service excellence, staffing, and site performance to ensure guests have a memorable Santa visit and a positive photo experience. The role involves working with venue partners and vendors, handling operational and financial tasks, and managing seasonal setup, breakdown, and equipment security. The position requires approximately 40 hours per week, with additional hours as business needs require, and availability for required pre-season training and a flexible schedule that includes evenings, weekends, holidays, and peak retail periods.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment up to 10–25 pounds and stand for prolonged periods of time.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Ability to use Microsoft Office and other business technology.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Benefits

• Same day pay options for early access to your paycheck.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free visit with Santa for friends and family, including 10 photo prints and 10 free holiday cards from Shutterfly.
• A personalized digital message from Santa, powered by Portable North Pole.
• Three free months of access to Pixie Post, a digital greeting card platform.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed