About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and the customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts so Buy Online Pickup In-Store orders are completed on time. The associate also helps maintain an efficient stockroom and sales floor and interacts with customers by greeting them, resolving issues, and carefully delivering curbside orders. Colleagues may receive merchandise, tag items, organize the stockroom, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They complete orders, help prepare the team for the next day, share loyalty program benefits, and work collaboratively to deliver customer satisfaction and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week; actual hours depend on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Ability to meet daily sales goal challenges.

Responsibilities

  • Receive, tag, and organize merchandise and maintain stockroom organization.
  • Pick, pack, and retrieve customer orders from back-of-house storage.
  • Monitor alerts and complete Buy Online Pickup In-Store orders on time.
  • Deliver orders curbside and provide helpful customer service, including greeting shoppers and resolving issues.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Share loyalty program benefits and help customers complete their shopping experience.
  • Complete orders and prepare the stockroom and team for the next day.
  • Collaborate with colleagues to support store operations, customer satisfaction, and sales goals.

Benefits

  • Competitive pay and benefits
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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