Seasonal Fulfillment and Receiving Support Associate, University Park Mall

Macy's•Mishawaka, IN

9d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time; and helping keep the stockroom and sales floor running efficiently. The associate also greets customers, resolves issues, and delivers orders with care. The work combines operational support with customer service and teamwork. Daily activities may include reviewing goals and promotions, receiving and tagging merchandise, organizing the stockroom, helping customers, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, supporting merchandise moves, sharing loyalty program benefits, completing orders, and preparing the stockroom for the next day. Seasonal colleagues are typically scheduled 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start new work, and adaptability to changing priorities.
Ability to work independently and collaborate effectively with a team.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, retrieve, and complete customer orders accurately and on time.
Monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
Deliver orders curbside and provide helpful customer service.
Greet customers, listen to their needs, resolve issues, and share loyalty program benefits.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Collaborate with colleagues and help prepare the store and stockroom for the next day.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice