Seasonal Fulfillment and Receiving Support Associate, Victoria Gardens

Macy's • Rancho Cucamonga, CA

4d • Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. The associate helps keep the stockroom and sales floor operating efficiently and contributes to customer interactions by greeting shoppers, resolving issues, and handling curbside deliveries with care.

The associate prepares the store for the day, receives merchandise, tags items, organizes the stockroom, and supports customers with helpful interactions and timely, accurate order fulfillment. Other activities include recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. At the end of the day, the associate organizes the stockroom and completes orders to help prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Receive, tag, and organize merchandise and maintain an orderly stockroom.
• Pick, pack, and retrieve customer orders from back-of-house storage.
• Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
• Deliver orders curbside and assist customers with care.
• Greet customers, listen to their needs, and resolve issues.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Support sales goals, share Loyalty program benefits, and provide helpful customer service.
• Complete orders and organize the stockroom at the end of the day.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed