Seasonal Fulfillment and Receiving Support Associate, La Plaza Mall

Macy's•McAllen, TX

1d•$15 - $20•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor running efficiently. The role includes customer-facing work, such as warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; greeting customers and resolving issues; recovering the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; completing orders; organizing the stockroom; and helping prepare the team for the next day. Colleagues are expected to support one another, pursue improvement, and contribute to sales goals and store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain inventory accuracy.
Pick, pack, retrieve, and complete customer orders, including monitoring alerts so BOPS orders are ready on time.
Deliver orders to customers curbside with care.
Help keep the stockroom and sales floor running efficiently, including organizing the stockroom.
Greet customers, listen to their needs, resolve issues, and provide helpful customer interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about new products and promotions.
Share Loyalty program benefits, ensure customers have what they need, and thank them for their business.
Collaborate with colleagues and contribute to sales goals, continuous improvement, and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.