Seasonal Fulfillment and Receiving Support Associate, Newport Centre - Jersey City

Macy's•Jersey City, NJ

8h•$17 - $21•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to help complete Buy Online Pickup In-Store (BOPS) orders on time. You also help keep the stockroom and sales floor running efficiently. The role includes customer-facing work such as greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. They also support selling, sales goals, and genuine hospitality. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; listening to customers and resolving issues; fulfilling orders; recovering the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; and organizing the stockroom and completing orders at the end of the day. Colleagues support one another and work to improve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and help ensure Buy Online Pickup In-Store (BOPS) orders are completed on time.
Support store operations, inventory accuracy, and efficient stockroom and sales-floor operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits, help customers with their purchases, and conclude interactions with a sincere thank-you.
Organize the stockroom and complete orders to prepare the team for the next day.
Collaborate with colleagues and contribute to sales goals and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice