Seasonal Fulfillment and Receiving Support Associate, Newport Fashion Island

Macy's•Newport Beach, CA

8d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. Associates help keep the stockroom and sales floor running efficiently while greeting customers, resolving issues, and delivering orders with care. The position also supports daily store readiness and customer service by tagging merchandise, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves. Associates share Loyalty program benefits, work toward sales goals, complete orders, and help prepare the stockroom and team for the next day. Seasonal colleagues are typically scheduled 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, organize, and process merchandise while maintaining inventory accuracy.
Pick, pack, and retrieve customer orders from back-of-house storage and deliver orders curbside.
Monitor order alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
Maintain an organized stockroom and help keep the sales floor running efficiently.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves.
Share Loyalty program benefits, support sales goals, and help customers complete their shopping experience.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues and contribute to store and individual results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.