Seasonal Fulfillment and Receiving Support Associate, Castleton
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time; and keeping the stockroom and sales floor running efficiently. The position also involves greeting customers, resolving issues, and delivering orders with care. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and getting the store ready. They receive and tag merchandise, organize the stockroom, assist customers with helpful interactions, fulfill orders accurately and promptly, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share Loyalty program benefits, thank customers, complete orders, organize the stockroom, and help prepare the team for the next day. The role emphasizes teamwork, hospitality, operational excellence, learning, and achieving sales and store goals.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, retrieve, and complete customer orders, including BOPS orders, accurately and on time.
- Monitor alerts to ensure orders are ready on time.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share Loyalty program benefits, help customers with their needs, and thank them for their purchase.
- Review goals and product promotions and help prepare the store for daily operations.
- Work collaboratively with colleagues and help set up the team for the next day's success.
- Strive to improve, learn from colleagues, and contribute to sales goals and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
