Seasonal Fulfillment and Receiving Support Associate, Castleton

Macy's•Indianapolis, IN

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, retrieve orders from back-of-house storage, deliver curbside orders, and monitor alerts so Buy Online Pickup In-Store orders are ready on time. You also help keep the stockroom and sales floor running efficiently and assist customers by greeting them warmly and resolving issues. The role combines behind-the-scenes operational work with customer service and selling. Daily activities include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; greeting and assisting customers; recovering sales floors and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; completing orders; and organizing the stockroom for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and complete customer orders; retrieve orders from back-of-house storage and deliver them curbside.
Monitor order alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits, help customers with their needs, and thank them for their business.
Review goals and learn about products and promotions to prepare the store for the day.
Collaborate with colleagues, support store operations, and organize the stockroom at the end of the day.
Work toward daily sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.