Seasonal Digital Lead - Niagara Falls

PACSUN•City of Niagara Falls, NY

5d•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up In Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead provides direction and coaching, models core value behaviors, and holds themselves and assigned associates accountable to fulfillment standards and procedures. This is a hands-on position that actively picks, packs, and ships orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The lead also supports timely BOPIS and Same Day Delivery order preparation and handoffs, monitors fulfillment progress, addresses routine issues, and communicates shift status and follow-up needs.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and customer experience.
Availability to work 20–30 hours per week based on business needs.
Availability to work November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Availability for a possible total of 1–3 overnight and/or early morning shifts during November 22–December 24, 2026.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, use hands to finger, handle, or feel; reach, twist, squat; and maneuver around sales floor, stockroom, and office areas.
Close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment deliver an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts by actively picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate digital fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold themselves and assigned associates accountable for order accuracy, productivity, and timely task completion.
Coach associates on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by modeling core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on digital fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and coordinate with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.