Seasonal Customer Service Representative - Wallingford/Southington/Cheshire, CT

Enterprise • Wallingford, CT

2d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and facilitates rental transactions, including verifying and documenting driver information to support timely rental and return experiences. The position is based at an office in the Greater Wallingford, CT area and pays $19.00 per hour. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment not exceeding 180 days. This is a full-time, 40-hour-per-week position. Multiple schedules are available, including weekends and holidays; schedules will be discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction on record (DWI/DUI) within the past five years.
• At least six months of prior customer service experience.
• Basic experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services; offer optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers by providing directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Continuously build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off: earn one hour of PTO for every 30 hours worked; PTO is available after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED