Customer Service Associate (Southington, CT)
About The Position
GT Independence is a family-founded national Financial Management Services (FMS) provider supporting people participating in self-direction programs as they manage long-term care and support services at home and in community-based settings. The organization provides person-centered financial and administrative services that promote personal choice, independence, and quality of life. As a Self Determination Support Specialist (SDSS), you will work on a team to provide phone-based customer service to people who self-direct their care and to other stakeholders. The role includes recordkeeping, document preparation and management, timesheet review, time tracking, payroll checklist completion, and helping resolve timesheet issues. The position supports GT Independence’s mission to help people live a life of their choosing regardless of age or ability.
Requirements
- At least 1 year of experience relevant to the work performed.
- High school diploma or GED required.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders.
- Enter information into databases, including call logs, for effective recordkeeping.
- Prepare and send documents via DocuSign or email.
- Properly name and save documents in the document management system.
- Assist customers with returning documents.
- Manage DocuSign accounts and support issues from operations staff and customers.
- Ensure compliance standards are met for audit purposes.
- Review timesheets and track time.
- Accurately and efficiently complete payroll checklists for assigned agencies.
- Work with the team leader to identify strategies for reducing errors.
- Collaborate with the team to resolve rejected timesheet issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
