At Nordstrom, this professional sales role focuses on providing excellent customer service, building customer relationships, and meeting sales goals. In Women's Apparel, the employee helps customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling and fit suggestions, and recommending alterations or tailoring when appropriate. The role involves developing fashion and product expertise and creating a customer experience that encourages repeat visits. The employee delivers Nordstrom's 5-Point Selling Standard, builds a personal customer base through in-store interactions, outreach, and digital tools, and follows up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool. The role also includes maintaining a customer-ready department, supporting teammates, and meeting personal sales goals. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.
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