About The Position

At Nordstrom, this professional sales role focuses on providing excellent customer service, building customer relationships, and meeting sales goals. In Women's Apparel, the employee helps customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling and fit suggestions, and recommending alterations or tailoring when appropriate. The role involves developing fashion and product expertise and creating a customer experience that encourages repeat visits. The employee delivers Nordstrom's 5-Point Selling Standard, builds a personal customer base through in-store interactions, outreach, and digital tools, and follows up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool. The role also includes maintaining a customer-ready department, supporting teammates, and meeting personal sales goals. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
  • Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer honest, confident style and fit feedback to build customer trust and loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Communicate openly, contribute to a positive team environment, and help keep the department productive.
  • Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool.
  • Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.

Benefits

  • Medical, vision, and dental coverage options.
  • Retirement benefits, including a 401(k).
  • Paid time away and PTO accruals.
  • Life insurance and disability insurance options.
  • Merchandise discount.
  • Employee Assistance Program (EAP) resources.
  • Holidays.
  • The position may be eligible for performance-based incentives or bonuses.
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