About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role offers commission earning potential and focuses on helping customers feel good and look their best. In Shoes, the employee provides personalized service and product expertise to help customers find footwear, understand their preferences, choose curated selections, and receive fit assistance, including buckling and lacing. The role is supported by fit specialists and a stockroom designed for a fast-moving department. The position requires building customer relationships through in-store interactions, outreach, and digital tools; providing honest style and fit feedback; achieving sales goals; and maintaining a customer-ready department. Hours vary according to business needs, including evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The role is seasonal and commission-based. The listed hourly pay is $20.60, and commission for shoes sales typically ranges from 3% to 14.5%.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Provide honest, confident style and fit feedback to build customer trust and loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Maintain a customer-ready department through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Communicate openly, contribute to a positive team environment, and help keep the department productive.
  • Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and Personal Book customer tracking.
  • Work a flexible schedule that meets business needs, including evenings, weekends, holidays, event shifts, and peak periods.
  • Occasionally provide support to other departments as needed.

Benefits

  • Medical and vision coverage
  • Dental coverage
  • Retirement benefits
  • Paid time away
  • Life insurance
  • Disability insurance
  • Merchandise discount
  • Employee Assistance Program (EAP) resources
  • Potential eligibility for performance-based incentives or bonuses
  • 401(k)
  • Paid time off accruals
  • Holidays
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